About this Privacy Policy
Our Privacy Policy outlines the manner in which we use and share the information you provide to us. The General Data Protection Regulation (GDPR) describes the procedures organisations must follow in collecting, managing, processing and safeguarding personal information. These rules apply regardless of whether data is stored electronically, on paper or on other materials. In line with legal requirements, personal information must be collected and used fairly, stored safely, and not disclosed unlawfully.
We take privacy seriously and commit to using your personal information strictly in compliance with the law. Your personal information will never be sold, shared, or used in any way other than what is outlined here and/or explained at the time of data collection.
About us and how to reach us
Interactive Results Limited facilitates connections between individuals seeking information and quotes for products or services and relevant providers. The company is registered in the United Kingdom. You can reach us through any of the following methods:
Email: compliance@interactiveresults.co.uk
Website: www.interactiveresults.co.uk
Post: 1st Floor, Erskine House, 1 North Avenue, Clydebank Business Park, Clydebank, West Dunbartonshire, G81 2DR
Interactive Results Limited acts as the Data Controller, holding legal responsibility for the storage and processing of information. In certain instances, we may function as Joint Data Controller alongside our partner. We guarantee the establishment of suitable Data Sharing Agreements to explicitly outline roles and responsibilities in the processing of your data.
Frequently asked questions
How will my data be used?
Upon your explicit consent, as indicated through the opt-in notice during your search for deals on our platform, Interactive Results Limited will securely collect your data on our website and/or telephone surveys. We may reach out to you for confirmation through phone, SMS, email, or our website chat to verify specific details or product requirements. We might also contact you to ask about your experience with our site or services. Furthermore, only with your consent, your data may be shared with marketing partners for the provision of marketing services (see details below). When you input your information on our website, we will forward your request to one of our partners, who will subsequently contact you regarding the requested product or service. These partners will use your personal data to generate a quote for the specified product or service.
What data is stored?
In order to respond to your request, we will store your personal details. The data stored typically includes your name and/or business name, address, email address, phone number and details about the product or service you are looking for.
What data is shared?
With your consent, we will share your data with our partners to provide a quote for the product or service you sought information about. This process aligns with the explanation provided during the collection of your data. Where necessary, we may be required to disclose your information to any regulator or legal entity making such a request. Prior to sending third-party marketing communications, we will seek your explicit consent. You retain the right to revoke your consent for marketing activities at any time by contacting us.
How long will your data be stored?
We will retain your personal data only for a duration that is reasonably necessary to fulfil the intended purposes for which it was collected. This includes meeting legal, regulatory, tax, accounting or reporting obligations. In circumstances such as a complaint, or if there is a reasonable belief of potential litigation concerning our relationship with you, we may retain your personal data for an extended period.
The determination of the appropriate retention period considers factors such as the quantity, nature and sensitivity of the personal data, the potential risks associated with unauthorised use or disclosure, the specific purposes for processing the personal data, the feasibility of achieving those purposes through alternative means, and compliance with applicable legal, regulatory, tax, accounting or other requirements.
Who can access my data?
Access to your data is diligently managed and controlled, ensuring that only authorised personnel have the privilege of accessing it.
How is my data kept secure?
Your data will be stored on secure servers. We employ industry-approved security protocols and technology to ensure the constant safeguarding of data.
Who does the Privacy Policy apply to?
Interactive Results Ltd functions as a marketing company, necessitating the processing of your data for the operation of our company and the provision of marketing services. This policy is relevant to individuals who have shared their data with Interactive Results Ltd in any capacity, as well as those whose data we have gathered in the course of conducting our own marketing operations.
It pertains to all data held by the company concerning identifiable individuals, extending to information that may technically fall outside the scope of GDPR. This includes:
- Names of individuals
- Postal addresses
- Email addresses
- Telephone numbers
- Personal information
- Financial information
- Technical information about devices, sites, IP address and use of the internet
- Other information as required to provide our services and operate our company
How will the data be used?
This section outlines the lawful basis for processing data and applies to information about individuals that we collect, store or process from all sources. This includes details you provide at point of contact; information gathered during discussions about our products and services; data collected regarding your usage of the website, apps, the internet or other online platforms; information provided and retained in the course of an ongoing relationship; and data acquired as part of our marketing activities.
We do not regularly gather or handle sensitive data. Where this is necessary, we will implement suitable precautions, seeking your explicit consent before processing any sensitive data. We will use your personal data solely for the purposes for which it was collected, in a manner reasonably expected by you, and only when there is a lawful basis for such processing. The following are examples of how your data is processed:
When you provide your details to us
Types of data collected: Identity, Contact, Personal Information.
Legal grounds for processing: Executing a contract with you, obtaining your consent, and/or pursuing our legitimate interests or those of a third party.
To process and deliver the services you request
This involves overseeing payments, fees and charges, as well as managing the collection and recovery of outstanding debts owed to us.
Types of data collected: Identity, Contact, Financial, Transaction, Marketing & Communications.
Lawful basis: Executing a contract with you and protecting our legitimate interests in recovering debts owed to us.
To manage our ongoing relationship with you
This involves informing you about additional products and services, updates to our terms or privacy policy, and maintaining our records.
Types of data collected: Identity, Contact, Profile, Marketing & Communications.
Lawful basis: Performance of a contract with you, fulfilling a legal obligation, and our legitimate interests in maintaining updated records and analysing how customers use our services, with your consent.
To deliver relevant content and advertising
While also gauging and understanding the effectiveness of our advertising.
Types of data collected: Identity, Contact, Profile, Usage, Marketing & Communications, Technical.
Lawful basis: Our legitimate interests in analysing customer usage patterns, enhancing our services, expanding our business, and shaping our marketing strategy.
To use data analytics to improve our offering
To enhance our website, services, marketing, customer relationships and overall experiences.
Types of data collected: Technical, Usage.
Lawful basis: Our legitimate interests in categorising customer types, maintaining the relevance of our site, advancing our business and guiding our marketing strategy.
To run and operate our marketing company
And deliver services to our business partners.
Types of data collected: Identity, Contact, Financial, Lifestyle, Professional, Technical, and other information as required.
Lawful basis: Our legitimate interests and the legitimate interests of our clients, to enhance services and expand our businesses.
Your agreement
By visiting our website, responding to our advertisements, submitting your personal data on our website, app or other platforms, or as necessary to provide services to you, you are affirming your consent for your data to be used in accordance with this Privacy Policy. You can modify your preferences at any time, as outlined in the section on how to opt out below.
What are your rights?
If we have obtained, stored or processed your data in the course of conducting our business, we are committed to consistently honouring your individual rights and fulfilling our obligations with professionalism and courtesy. Our practices align with the data protection guidelines of the UK and EU GDPR.
We hold your rights in high regard and will address any requests for access to personal information, as well as requests to delete, rectify, transfer data and cease processing. We will provide guidance on how to lodge complaints with the appropriate authorities, specifically the Information Commissioner's Office. Requests or objections should be submitted in writing to the Data Controller. Under certain circumstances, you have the following rights under data protection law in relation to your personal data:
- Request access to your personal data
- Request correction of your personal data
- Request erasure of your personal data
- Object to processing of your personal data
- Request restriction of processing your personal data
- Request transfer of your personal data
- Right to withdraw consent
You can read more about these rights at the ICO: ico.org.uk › individual rights.
There are no charges or fees to access your personal data (or to exercise any of the other rights). However, if your request is clearly unfounded, repetitive or excessive, you may be charged a reasonable fee, or we may refuse to comply in those circumstances. To verify your identity, we may need to request specific information from you as a security measure. We strive to address all valid requests within one month; complex or multiple requests may occasionally take longer, in which case we will keep you updated.
How is your data stored and processed?
We will only use your personal data for the purposes for which we collected it, unless we reasonably deem it necessary to use it for another purpose that aligns with the original intent. If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis for processing. We may have a legal obligation to disclose your personal information, even without your awareness, to the extent required by law — for example, in relation to legal proceedings, or the establishment, exercise or defence of legal rights (including fraud prevention and credit-risk mitigation).
Who do we share your data with?
Your personal data may be disclosed to the parties outlined below for the purposes set out in this document:
- Service providers who provide IT and system administration services
- Google — Google Analytics (privacy policy)
- Hotjar — to record information about visitors to our website and their journey
- Professional advisers including lawyers and insurers who provide consultancy
- Third parties to whom we sell, transfer or merge parts of our business or assets
- Third parties as required to run our business and provide our services to our Business Partners
- Our Business Partners and other third parties whom we identify when we collect your details or when you submit your information and give us consent to share your details
- Other software and service providers we use to provide our services
We are a marketing company, and as such we will share your details with our Business Partners who will contact you to promote their products and services. We ensure our Business Partners understand their obligations under GDPR and have taken reasonable precautions to keep your data safe. We only share your data with your consent or as you would reasonably expect, and you can remove your consent at any time. We require our Business Partners to respect the security of your personal data, to treat it in accordance with the law, and to process it only for specified purposes and in accordance with our instructions.
Energy partners
- Scottish Power — privacy policy
- Don't Waste Money Limited — privacy policy
- EDF Energy — privacy policy
- Utility Warehouse — privacy policy
- Tomato Energy — privacy policy
Internet advertising and social media channels
We also use social media and internet advertising channels to collect data. Our lawful basis for this is consent and/or our legitimate interest and the legitimate interest of our Business Partners, pursuant to Article 6(1)(f) of the GDPR. The platforms we use include Instagram, Taboola, Facebook, Outbrain, Gemini (Yahoo), Bing and Google (advertising and display network). Where these companies collect, store or process data outside the EU, we implement suitable measures to ensure data protection. To review the privacy policy of these companies, please visit their respective homepages.
Analysis and advertising tools — Google Analytics
This website uses Google Analytics, a web analysis service operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. In this context, Google servers in the USA may be accessed. When IP addresses are processed by Google Analytics, they are made anonymous — usually reduced before any transmission outside the EU/EEA. This anonymised data is used to analyse the use of this website and provide related services. The collected data is not merged with other data held by Google.
Security
We have implemented suitable security measures to prevent inadvertent loss, unauthorised use or access, and unauthorised alteration or disclosure of your personal data. Access to your personal data is restricted to individuals — employees, agents, contractors and other third parties — essential for business operations, who process your personal data solely based on our instructions and are bound by a duty of confidentiality.
In the event of any breaches or potential breaches, we will promptly notify the relevant authorities within 24 hours and inform anyone affected by a breach within 72 hours. This website may include links to third-party websites, plug-ins and applications; we do not control these and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Cookies
A cookie is a small file that requests permission to be placed on your computer's hard drive. Upon your agreement, the file is added, and the cookie aids in analysing web traffic or notifying you when you visit a specific site. Cookies enable web applications to respond to you as an individual, tailoring their operations to your preferences by gathering and remembering information about your choices. We use traffic-log cookies to identify the pages in use, allowing us to analyse webpage traffic and improve our website. This information is used solely for statistical analysis, after which the data is removed from the system. A cookie does not grant us access to your computer or any information about you beyond the data you choose to share.
Strictly necessary cookies
These cookies are essential for the proper functioning of the website and cannot be deactivated in our systems. They are activated in response to user actions and are essential for identifying unusual site behaviour, preventing fraudulent activity and enhancing security. You can configure your browser to block or notify you about these cookies, but certain parts of the site may not function properly. These cookies do not store any personally identifiable information.
Performance and analytics cookies
These cookies gather data on how visitors interact with our websites and services, including which features are used most and whether users encounter errors. They do not gather information that personally identifies a visitor; the information is aggregated and anonymous, and is used solely to improve functionality and performance. We use third parties such as Google Analytics for this purpose (privacy policy).
Functionality cookies
These cookies enable our websites and services to retain the preferences you set (such as username, language or region) and offer enhanced, more personalised features. The information collected may be anonymised, and they do not track your browsing activity on other websites.
Targeting and advertising cookies
These cookies are used to present advertisements that align more closely with your interests, to limit how often you see an advertisement, and to help measure the effectiveness of advertising campaigns. They are typically placed by advertising networks with the consent of the website operator. For further details on how these networks process personal data, see: Facebook Advertising, Taboola Ads, and Google Ads.
Legitimate interests
As a direct marketing business, we process personal data for commercial benefit and require an appropriate legal basis to do so. Data may be processed in fulfilment of legitimate interest, including telephone, SMS and postal marketing of ourselves or others, but in either case communications will relate to products or services we believe may interest you based on information you have supplied. We have conducted a Legitimate Interest Balancing Assessment, affirming that our processing is reasonable and does not adversely impact the rights of individuals. We prioritise these rights and commit to reviewing this assessment regularly. As with all your data, you can object to us processing it.
| Purpose | For use by ourselves | For use by third parties |
|---|---|---|
| Marketing — by email | Consent | Consent, unless you provided specific consent for the named organisation |
| Marketing — by SMS | Consent | Consent, but only when you provide specific consent for the named organisation |
| Marketing — by telephone | Consent where your number is registered with the Telephone Preference Service (TPS); Legitimate Interest where it is not | Consent (only with specific consent for the named organisation); Legitimate Interest where the number is not registered with TPS |
| Marketing — by post | Legitimate Interest where not registered with the Mailing Preference Service (MPS); otherwise we ask for specific consent | Legitimate Interest where not registered with the MPS; otherwise we ask for specific consent |
| Tracing, ID verification and credit reference | Legitimate Interest | Legitimate Interest |
| Profiling & analytics | Legitimate Interest | Legitimate Interest |
Consent
Consent means where you have agreed for a specific organisation to contact you via a communication channel (or channels) you have agreed to, for specific grounds — in this context, marketing purposes. When we ask for your consent for a specific organisation, we do this by giving you the opportunity to answer a question on the phone. You can withdraw your consent at any time, now or in the future. We will tell you what we will do with the information and explain your right to withdraw consent and how to do so. We will only use your personal information for the purpose you have consented to.
Our Privacy Policy for AI phone calls and lead generation
We respect your privacy and want you to feel confident about how we use your information. This section explains how we collect, use and protect personal data when we contact you through AI-powered phone calls for marketing and lead generation.
Why we contact you
We may use AI technology to make phone calls to introduce our services, provide offers, or answer questions. The goal is to ensure you get relevant information quickly and conveniently.
What information we collect
When you interact with us by phone, we may collect:
- Your name and contact details (such as phone number and email address)
- Information you share during the call (for example, your preferences or interest in a product)
- Call recordings or transcripts, when needed, to improve quality and comply with regulations
How we use your information
We only use your information to provide you with details about our products and services.
Where do we get your data from?
We compile our database using carefully vetted partners who have collected your data through face-to-face surveys, telephone surveys, Facebook marketing, online offer websites, online competitions, online comparison websites and online lifestyle clubs. In each case we ensure that our partners have collected your data fairly and compliantly, that they have your consent to provide your personal data to Interactive and its sponsors, and that they have been clear and transparent about the purposes for which your data may be used. You have the right to withdraw your consent at any time by contacting us using the details in this policy.
Information and the data we collect
We collect demographic information about you (such as name, age and address) and lifestyle information about your interests and purchasing habits. This information, together with the contact details you provide, is used to assist Interactive and named third parties to send you communications about their products and services. The types of personal data we may collect from you are your name, title, date of birth, contact information (including email address and telephone number(s)), address and postcode, and demographic information.
How we use and share your data
We will only use or share your personal data in accordance with this Privacy Policy, and as stated within the registration opt-in section of our surveys, and only where we have obtained your prior active consent. Consent is obtained using clear and specific statements prominently displayed as part of the registration process. All of our sponsors and partners are named in our surveys, and explicit consent is obtained for you to receive consent-based marketing communications from them.
If you are registered with the Telephone Preference Service (TPS) and have specifically consented to receiving a call from a sponsor when participating in a survey, your consent to such a call will override the TPS. This override does not apply to other partners named in the survey from whom you have not specifically requested a call. To opt out of marketing communications from Interactive and/or sponsors, please email STOP to compliance@interactiveresults.co.uk.
Our sponsors and partners
The sponsors and partner companies with whom we may share your personal data operate in the following sectors: telecoms, utilities, broadband, insurance, charities, shopping, retail, gambling, healthcare and warranties. They include:
- ScottishPower Energy Retail Limited, 320 St Vincent Street, Glasgow G2 5AD (privacy policy)
- Virgin Media
- Shell Energy
- So Energy
- Hutchison 3 / Three UK
- Sky UK Ltd
- TalkTalk
- Money Expert
- Home Shield Direct
- O2
- Creditfix
- Switchcompare (switchcompare.co.uk)
- Complete Review
- Consumer Choices
- Consumer Links
- YouFibre
- Tuto Money
- Your Brand Cover
- 60SecChallenge
- InteractiveChallenge
- Utility Warehouse
- Project Solar UK
- TPB Wealth Management Ltd
- Tomato Energy
Marketing to children
We do not knowingly collect personal data from individuals under the age of 18, either for registration or marketing purposes.
Aggregation and profiling
Your data, and that of other subscribers to Energy Offers, may be aggregated at postcode or other levels for the building of statistical and analytical tables. We do not link aggregate user data with personally identifiable information. We share personally identifiable information with the sponsors and partners named in our surveys. The data we provide to named third parties, including ScottishPower, may be added to information they already hold about you. Named third parties may conduct profiling to send you targeted communications, to determine the right products, services and pricing to offer you, to understand the characteristics of likely customers, and for fraud prevention, debt tracing and anti-money laundering.
Companies outside the European Economic Area (EEA)
We may from time to time use third-party suppliers to provide all or part of a service to you, and will only supply such elements of your personal data as are necessary for them to provide the relevant service. Such outside service providers might be based in countries outside the EEA whose laws provide a different standard of protection than that provided under UK law. In such circumstances we have contractual arrangements in place which require your data to be processed at least to a standard compliant with UK data protection legislation, including the Data Protection Act and the GDPR, and any code of practice or guidance published by the Information Commissioner's Office from time to time.
Managing your personal data
The data you provide to us will be held as you have provided it. You have the right to:
- Obtain access to your personal data
- Receive information about us and the purposes for which we process your personal data
- Prevent processing which may cause you damage or distress
- Object to direct marketing communications and select the channels by which we, our sponsors and partners market
- Object to purely automated decision-making in certain cases
- Seek compensation through the civil courts for a breach of a data controller's obligations
- Ask us to correct any errors and/or delete the information we hold
- Be forgotten by requesting that all personal data collected from you be deleted completely from our database, systems and servers
- Opt out of any further contact by us or selected sponsors or partners
- Be notified in the event of a data breach where lost or stolen data involves your personal data
We may reserve the right to retain personal data where a reasonable expectation exists in order to fulfil an obligation — for example, suppression to "block" future communications as a result of a request by a data subject, a regulatory authority or by law. In this event, the data subject will be informed of our reliance on this expectation.
How to opt out
If you wish to opt out of receiving contact from us you can do so at any time, and you have the right to request that any of your personal data is deleted at any time — please contact us with your request. You may also wish to consider the following:
- Postal opt-out: withdraw consent for postal marketing by adding your details to the Mailing Preference Service — mpsonline.org.uk
- Email & SMS opt-out: unsubscribe using the instructions in any email or SMS (usually an "unsubscribe" or "STOP" link)
- Telephone opt-out: add your number(s) to the Telephone Preference Service — tpsonline.org.uk
- Social media: configure your advertising preferences in your settings on the relevant platform
Security and storage of your personal information
The internet is not a 100% secure medium for communication, and accordingly we cannot guarantee the security of any information you send to us via the internet. We are committed to protecting the security of your personal data and use a variety of security technologies and procedures to help protect it from unauthorised access, use or disclosure — for example, storing the personal data you provide on computer systems with limited access, located in controlled facilities.
Contacting us, exercising your rights and complaints
Should you have any inquiries or remarks regarding this Privacy Policy, wish to exercise your information rights, or wish to file a complaint, please reach out to us at Interactive Results Ltd:
Email: compliance@interactiveresults.co.uk / dataprotection@interactiveresults.co.uk
Website: www.interactiveresults.co.uk
Post: The Data Protection Officer, Interactive Results, 1st Floor, Erskine House, 1 North Avenue, Clydebank Business Park, G81 2DR
We comply fully with data protection legislation and will assist in any investigation or request made by the appropriate authorities. If you are still not satisfied, you have the right to apply directly to the Information Commissioner for a decision:
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
This Privacy Policy applies to www.energyoffers.co.uk, which is a trading style of Interactive Results Ltd (ICO registration number ZA085098). We occasionally update this Privacy Policy and will obtain your consent for any updates that materially impact the sharing or use of your personal data in ways not previously disclosed. This Privacy Policy was last updated on 14 October 2024.